Very nice words from Sharon+Tugrul

"It was such a pleasure to work with Robert McClory and we feel very lucky to have been able to find and work with such an excellent and talented photographer. From the beginning of my search for a photographer I had an idea of what we were looking for; someone with a creative eye who would capture our special day in a unique and memorable way. Robert did that and so much more. As my husband and I are located in Washington DC we first looked for photographers in our area, but none of the portfolio's we saw really struck our interest. Then, while no vacation in Florida I had conducted an online search for photographers and came upon Robert.

His portfolio really caught my eye as his pictures are fun and whimsical and also extremely creative and romantic. It was also important to me however that we find someone that I would be comfortable spending time with on the day. I came very close to selecting another photographer who also did excellent and interesting work, but whom I was unsure would be able to put us at ease on the day and help guide us through the process. I sent Robert an email in which I stated what our concerns and needs were, and his response was so terrific, he really took the time to answer my questions and address any concerns I and my fiance had. After the second email, I had decided that he would be an excellent fit and that he was exactly what we were looking for.

He put together the most incredible online slide show from our day, and a DVD that we can watch and share with friends and family. Every aspect of his work has been so professional, and he and his wife were so easy to be with on the day and made us 100% comfortable. The pictures are phenomenal - we would like to take credit for looking like movie stars, as we did in many of the pictures, but the credit must go where it is due, to the talent and creativity of Robert and his wife. It was money well spent, and in comparison to other photographers, their work was also very reasonably priced. We chose to transport them from Florida to DC - we were that sure! and have absolutely no regrets, his work is phenomenal! Any couple would be lucky to work with this photographer, worth every penny and they were also great to be with on the day. If there was a rating for ten stars that would be appropriate."

Asukabooks

As many of you know, I have featured Asukabooks as my primary album/book in my packages for the past year-and-a-half or so. This past week, they validated everything I thought about them in terms of customer service and attention to detail. From day one I was blown away by how much they really pay attention to what I send them to print, calling me on anything that looks like it, in any way, could be a mistake. You can't imagine how nice it is to have a company care so much who could otherwise just take my files and print away, never even giving it a second thought. Most online based book printers do just that. For Asuka this attention is the normal level of service, and until about a month ago, it had never failed. Then, due to some freak occurrences on my end and possibly theirs, I received two book orders in a row with "issues". Clearly, they were well within their rights to say that both things were my fault since they were visible in the final PDF that I review before final approval, but they didn't do that. They took partial responsibility for one and full responsibility for the other even though there was clearly blame to go around. Katie, a service manager (maybe the only one) for Asukabook could not have been nicer. She did her due diligence and asked me to send pictures of the issues and in the end, took a leap of faith that this was a (well two) isolated incident and credited me to get both books reprinted, one at significant cost to them. I just wanted to tell this story not to expose my errors, or theirs, but really to illustrate something that I believe in 100%; treat your customers with care and they will repay you ten-fold in good will. I try to do that with all my couples and I love that my vendors believe the same thing. Thank you Asukabooks.